Cloud PBX is not just about cost reduction. The technology is also more reliable, and some of the features that are available through it will help you run your business better.
With the right partner, you can have all of these features without needing to hire an IT team and deploy a complex solution. Some of the things that you can do with the
cloud PBX system supplied by Reliance Communications and with support by 8x8 include:
CRM & ERP Integration – for enhanced management and control
Our cloud PBX system features CRM integration that will automatically logs voice calls and recordings and provide a 100 per cent transaction history. This is a powerful management tool that can improve interactions with your customers.
Best of all, there are no additional costs associated with this. It’s a benefit you’ll gain immediately after deploying the cloud PBX solution. Additionally, click and play integrations for Salesforce, MS Dynamics, Netsuite, HubSpot, Twilio, ZOHO, Bullhorn, Jobadder, FreshDesk and many more meaning that your cloud PBX service becomes the “hub” for understanding your customers and driving better interactions across the organisation.
1) MS Teams & Google G Suite Integration
MS Teams and Google G Suite are now familiar tools. As easy-to-use and effective tools, the integration of these into the cloud PBX allows for single application to seamlessly control cloud communications.
These features make video and voice across your business and with your customers more convenient than ever. And you can rely on Reliance Communications to get it installed, with no additional work on your part.
2) Automation & Management Of Calls
The holy grail of any contact centre is the idea that every call should be answered by the most appropriate person in the fastest manner. With the way Reliance Communications approaches the cloud PBX, you get this.
Cloud communication helps to achieve this in two ways in particular:
It provides the flexibility to answer calls anywhere at any time, via desk phone, desktop, or smartphone.
Smarts built into the system deliver call flow design, meaning that calls strategically flow to groups or staff based on the needs of the caller.
3) Mobile Integration
Once your communications platform is in the cloud, you’ll be able to take advantage of its features from anywhere. As long as you’re able to connect to the Internet, you and your employees can take calls while working remotely, access all the features of the PBX (including call flow design), your customer will enjoy the same experience regardless of where your people are located.
Enabling remote work has been a challenge for organisations in recent years. Reliance Communications can do it for you immediately through the cloud PBX.
4) Call Analytics
Call analytics is a feature that provides detailed information about call volume, call duration, call routing, and more. This information can help you optimise your phone system and improve your overall communication strategy. With call analytics, you can identify areas of improvement, such as reducing call wait times, improving call routing rules, or enhancing the customer service experience. Additionally, call analytics can help you identify peak call times, enabling you to adjust staffing levels to ensure you are meeting demand.
The more data and feedback that you have, the better your communications systems will work. With the Reliance Communications cloud PBX solution, this is all part and parcel with the deployment. And then we’ll help you make the most of the information coming in.
These are just some of the enterprise class features that are unlocked simply by adopting a Reliance Communications solution. Are you looking to work more productively and effectively, while also significantly improving the customer experience?
Contact the team at Reliane today.
