The contact centre is a critical resource. For most of your customers, it is their first point of interaction with your brand, and it represents an excellent opportunity to build a great relationship from the start.
At
Reliance Communications , we’ll help you deliver that experience by embracing the opportunities presented by cloud communications. We have partnered with 8x8 and other leading brands, and we can deliver a seamless and cost-effective solution that is heavy on the features.
What’s more, we deliver it quickly. You’ll see an ROI almost immediately, and with minimal involvement on your part. You sign up, we get you going fast. It’s that simple.
Here are some examples of how our clients have been able to capitalise on the opportunities provided by cloud:
Sophisticated & Affordable Technology At Your Fingertips
You’ve probably heard of AI, speech analytics, screen recordings, social media and more. There’s the perception that these features are for enterprise users only, but that’s not the case at all.
Our communications solutions, which is affordable and accessible to businesses of all sizes, implements all of these advanced features so you will benefit from them immediately.
Improved Flexibility
Study after study shows that employees are happier and more productive when they can work from anywhere (both in the office and their home). Actually enabling that is a challenge… however, that’s where Reliance Communications comes in. Our
cloud-based contact centres deliver that flexibility, instantly, to your organisation.Cloud-based contact centres also connect all your communications platforms together, including voice, email, chat, and social media. This allows your customers the flexibility to contact you on their terms while still enjoying a superior experience.
Scalability
Scaling a business can be expensive and complex. Traditionally, you’d need to invest in new equipment and upgrade the PBX. And then you’d need a team of people to manage it.
Cloud communications solves this. As you need more capacity, you simply add it to a simple, monthly bill with Reliance Communications. And you can also scale down as seasonal demand requires, so you’re only ever using the capacity that you need. We handle all of the implementation and management, you save money and have a single bill to manage.
Enhanced Customer Experience
Data is the lifeblood of any modern organisation. You need to know what your customers are thinking and how they are interacting with your company.
Did you know that the Reliance Communications cloud communications system can connect to your CMS and collect and consolidate data for each customer?
The Reliance Communications cloud communications system can connect your callers via WhatsApp, Facebook and more. Your agent can see if a customer has called before, access their interaction history, and tailor their responses accordingly.
This is a snap for us to set up for you and can be one of the first benefits from shifting to the cloud when you engage with us for our solutions.
Improved Agent Productivity
All of the above means one simple outcome for your organisation: Your people will be working with greater productivity. They’ll be happier, and able to provide better support to your customers, however they’ve decided to contact you.Your contact centre can also become an invaluable training tool. Calls can be recorded, transcribed, and then analysed in real time. This coaching – which can occur with the support of supervisors - can help agents to improve their skills and become more productive over time. Again, it might sound like a complex technology to implement, but we’re able to deliver that critical functionality quickly, and we’ll help you make the most of it.
At Reliance Communications, we can help you make the best of your cloud communications platform. Not only will we roll out leading solutions by 8x8, but we’ll work with you closely to make sure you’re getting the most value from your dynamic new communications environment.
Contact us today!
