Finding the right communications solution: It’s time to look beyond TIPT

Communications platforms have been cloud-based for many years now. By leveraging the cloud, enterprises can bring together voice, video, and messaging onto the one platform, and with presence and call forwarding features, staff don’t need to be physically located within the office. What a lot of IT leaders don’t realise is that the cloud communications platform that they’re on can be so much more versatile and productive.

Many enterprises are still using Telstra’s TIPT service, and while that was once a world-leading example of innovative thinking, communications have moved well beyond that in the years since.

When Telstra introduced TIPT, over 15 years ago, it offered a cloud-based unified communications (UC) platform that was cutting-edge. It combined voice and video with location and platform, so that if an employee wasn’t currently in the office, they would be able to take calls and attend virtual meetings wherever they happen to be. Furthermore, all of this would be managed from a highly scalable cloud interface, so, as the organisation brought on new people, adding them to the telephony environment is as simple as making a few clicks.   However, there is so much more that can be achieved with modern UC platforms, well beyond what TIPT offers. Live call recording and data analytics allow organisations to introduce a real-time feedback loop and deep insights into the performance of their communications, while iPhone and Android apps make those remote interactions even more seamless and robust. Telstra’s TIPT has been slow to introduce these more modern features, and while it still does the job, and many businesses have an “if it isn’t broke” approach to their communications, the reality is that other communications platforms can do more.

Contact Reliance Communications For Leading UC Solutions

Unified Communications is not locked to a single vendor or provider. Because it turns communication into data transfer over the network, there are any number of options that are available to businesses, regardless of who their ISP is.    Reliance Communications is proudly vendor agnostic. Our goal is to work with each of our customers to develop a unified communications platform that works to achieve their IT goals, rather than attempt to push them onto a pre-defined platform. Because each business is different, the communications needs will vary, and what might work for one business might not work so well for another.

The understanding once was that you got your communications platform from whoever was providing the phone lines – this is how many businesses ended up on Telstra’s TIPT service in the first place. The environment has changed now, however, and now your UC solution can sit on top of the services of whatever ISP is providing your Internet connection. In other words – now you can look for something that truly suits your business, rather than try to work with whatever communications platform your services provider wants to sell you.

Contact us to discuss how we can deliver for you a better communications environment that works for your business and the way that you operate. We have the alternatives that will drive better business.