Why Business Nbn™ Matters

March 26, 2021
Business Nbn™


For most Australian businesses, the nbn™ is the source of their all-important Internet connectivity. As national infrastructure, it’s the broadband service that every business has access to by default, and it’s available simply by contacting one of the many ISPs around Australia that offer services.

It’s also mandatory. The design of the nbn™ has meant that it has replaced previous communications infrastructure and now, for businesses to run a phone line, it needs to be done over the nbn™. Far from a negative, however, the new nbn™ infrastructure allows organisations to do more with their phone lines than ever, and deploy robust unified communications systems that allow them to interact internally and with customers in a more robust and deeper way.

Reliance Communications has been assisting customers with using the nbn™ to super-charge their communications environment since its inception. From hosted, cloud-based PBXes, to tight unified communications integration for messaging, video conferencing, and more, our customers find that once they move to the nbn™ there’s so much more potential in their communications systems to lead to better productivity and customer outcomes.

Understanding the nbn™

There are two forms of nbn™ available; the standard nbn™ that is available to all Australians, and business nbn™. What confuses a lot of businesses – especially smaller businesses – is why they should pay for business nbn™ when standard nbn™ services tend to be cheaper. However, business nbn™ has a lot of valuable features that help to ensure that your business will have a leading online experience, including:

  1. Synchronous speeds; If you’re running your business communications platform on VoIP and video conferencing, then the upload speed is as important to performance as the download speed. Synchronous speeds ensure that your business has an even experience when both uploading and downloading data.

  2. Static IP; Residential nbn™ plans have dynamic IP addresses, which means you can’t create a permanent link to that location. A static IP allows for the business to have cloud-based networks and communications platforms essential to the running of a modern business.

  3. Uptime guarantee; Residential nbn™ services operate to a “best effort” service level, meaning that if the Internet goes down the fault will be resolved within standard business hours based on availability. Business nbn™ customers gain access to priority, 24/7 hour support and can have a SLA guarantee that they won’t experience more than a few minutes of downtime in a month.

The other benefit of business nbn™ is that it can grow as the business does – it’s a highly scalable solution that complements Reliance Communication’s equally highly-scalable unified communications services.

For more information on the benefits and opportunities available on the nbn™ with Reliance Communications solutions, contact us today on 1300 656 911.

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Big News Reliance Is 8x8 ANZ Partner Of The Year 2022/2023! We’re proud of this prestigious award and we’re just getting started Reliance Communications and 8x8 share an uncompromising vision for delivering incredible customer experiences, and we’re thrilled to be such a key 8x8 partner. We’ve been working with 8x8 since 2017, and in that six years we have gained valuable experience with the 8x8 technology stack that provides the expertise to assist our customers to transform and improve their communications and business management. Through hard work and dedication, Reliance Communications has grown to be 8x8’s leading voice in the market, awarded the honour of 8x8 ANZ Partner Of The Year 2022/2023. This award is founded on our commitment to our customers and 8x8. Reliance is dedicated to ensuring every customer has an incredible 8x8 experience. Not only have we just been honoured with the award win, Reliance has been globally certified with complete 8x8 XCaaS accreditation, elevating us into an elite club of expertise. There is only a handful of 8x8 partners in the world with this level of accreditation, and we are extremely proud to know we are in the best position to assist our customers. What is XCaaS? XCaaS stands for “Experience Communications-as-a-Service”, and it’s the epitome of the 8x8 philosophy. Essentially, it brings customer and employee experience together with contact centre, voice, video, chat, and APIs on one cloud-native platform. 8x8 is a pioneer in this area, with XCaaS being the first and only platform of its kind in the market. The way it optimises an omnichannel customer experience with data-driven insights, while enabling employee engagement in a work-from-anywhere world. It’s also totally secure and delivers 99.999 per cent uptime. We know from our conversations with clients that these are two major concerns. Cyber security is a bigger headache than ever, and every minute the communications system is down, is money lost. XCaaS solves these problems and is wrapped up in a solution that is ideal for everything from small businesses all the way to large enterprises. Learn more about 8x8 XCaaS here. Reliance is your partner for XCaaS As your fully certified XCaaS partner, Reliance Communications can help you get up and running quickly. We’re here to take the pain out of installing and managing the system, so you can benefit from the innovative features without worry. XCaaS solves what businesses need today and offers a clear and easy pathway to what comes next. Reliance helps you capitalise on the opportunity without undertaking an expensive transformation project, and without investing in internal resources. We’re a true partner to your company and we’ll make sure we get it done for you. We’d like to thank 8x8 for their support. As a managed services provider, the market can be incredibly difficult if vendors don’t support their channel. We appreciate how easy it is for 8x8 to invest into them, as they reciprocate by investing into companies like ours. We’re certainly determined to do everything we can to keep winning this award every year! In the meantime, contact us and we will get you running on XCaaS. It’s all benefits, no fuss.
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