Managed Services Communications

Reliance Communications provides a comprehensive managed services for communications systems and contact centers.

We seamlessly become a part of your support team. We are always here to assist with complex matters and step in when your own staff is unavailable. Our objective is to ensure your communications systems function optimally. This involves making any necessary adjustments, whether it's coordinating opening times, handling after-hours call flows, managing staff changes, or meeting other requirements.


You can count on our renowned 24/7 Help Desk to proactively identify and manage various issues and faults, including IT-related changes and problems.


Our expertise and guidance ensure that you're consistently updated with the latest developments in communications. Reliance is here to provide reliable advice, helping you stay ahead in your communication strategies.


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Our managed communication services includes:

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Web Chat

  • Faster problem resolution 

 

  • Convenient for customers

 

  • Proactive outreach

 

  • Multiple languages

Email Queuing

  • Manage emails in queue automatically

 

  •  Prioritise profitable interactions

 

  • Report on marketing performance

Workforce Optimisation

  •  Employee Engagement 

 

  • Seat Planning & Management

 

  • Forecast, Schedule and Track


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This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

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Virtual Office

 

  • Geographically diverse agents

 

  • Work from home

 

  • Follow the sun service

Speech Analytics

  • Monitor customer service quality

  • Measures agent performance, uncovers root causes of problems

  • Real-time insights and transforms spoken words into actionable information
It’s not about changing old phones, it’s about changing old business 

It’s not about changing old phones,

it’s about changing old business