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Still struggling to understand remote working? We’re here to help

Reliance Communications • Dec 16, 2020

Remote working became the catch phrase of 2020, but for many organisations it was a big shift, and it happened quickly. Now research suggests that the number of people working remotely permanently, even after the pandemic has been dealt with, will more than double.

If you want to make the most of remote working, you’ll need to do more than provide your staff with a laptop and webcam. Reliance Communications has a long heritage in turning a remote workforce into a point of competitive differentiation. We’re here to help you, so drop us a line and start discussing what is next for your teams.


Why allow people to work remotely?

Without the need to travel to an office, workers have more time available to them. This can better their work-life balance, and that actually boosts productivity – studies show that people that work remotely end up spending a couple more hours per week working. When there isn’t that commute to worry about people tend to log on earlier and log off later, and while they might travel to a family event during the week, they’ll also work into their evenings and weekends.

Happier remote employees also take fewer sick days and companies deal with less turnover as well. Businesses also benefit because they can reduce office sizes and access regional and overseas talent more easily when people don’t need to be in the office to work.

However, it’s important to note that social isolation can become an issue for those used to working in an office, so be sure to offer emotional support and to check in with employees during these difficult times. This challenge can also be managed through the use of robust unified communications tools that help people stay in touch all-day long. Get in touch with us to learn more.

How to achieve remote working

Making the most of remote working means investing in technology. You need the right infrastructure, and a clear workflow pipeline. Many organisations use unified communication tools like Slack and Microsoft Teams for this, combined with productivity and workflow management sites like Trello and Asana.

Once the technology is in place, managers need to find a new balance in checking in with employees, be it one-on-one messages or daily calls to see how work is going. Constant, open communication is the key, so making regular use of video is also a good idea as it feels more personal than written or audio conversations. Most importantly, finding what works is key. There are many different solutions, so finding what will cut through the noise to deliver what your own organisation needs can be a challenge. That’s where a vendor agnostic partner like Reliance Communications comes in. We deliver solutions that enable the most productive, efficient remote working environment that benefits your business.

For more information on our solutions, contact us on 1300 656 911 .

Cloud Contact Centre AI | Reliance Communications

8x8 Is Embracing AI – Here’s How You Benefit

By George Minucos • 11 Jul, 2023
Bringing AI to your cloud contact centre is the quickest way to massively boost productivity and customer satisfaction. Learn more with Reliance Communications

We’re proud of this prestigious award and we’re just getting started

08 Jun, 2023
Big News Reliance Is 8x8 ANZ Partner Of The Year 2022/2023!  We’re proud of this prestigious award and we’re just getting started Reliance Communications and 8x8 share an uncompromising vision for delivering incredible customer experiences, and we’re thrilled to be such a key 8x8 partner. We’ve been working with 8x8 since 2017, and in that six years we have gained valuable experience with the 8x8 technology stack that provides the expertise to assist our customers to transform and improve their communications and business management. Through hard work and dedication, Reliance has grown to be 8x8’s leading voice in the market, awarded the honour of 8x8 ANZ Partner Of The Year 2022/2023. This award is founded on our commitment to our customers and 8x8. Reliance is dedicated to ensuring every customer has an incredible 8x8 experience. Not only have we just been honoured with the award win, Reliance has been globally certified with complete 8x8 XCaaS accreditation, elevating us into an elite club of expertise. There is only a handful of 8x8 partners in the world with this level of accreditation, and we are extremely proud to know we are in the best position to assist our customers. What is XCaaS? XCaaS stands for “Experience Communications-as-a-Service”, and it’s the epitome of the 8x8 philosophy. Essentially, it brings customer and employee experience together with contact centre, voice, video, chat, and APIs on one cloud-native platform. 8x8 is a pioneer in this area, with XCaaS being the first and only platform of its kind in the market. The way it optimises an omnichannel customer experience with data-driven insights, while enabling employee engagement in a work-from-anywhere world. It’s also totally secure and delivers 99.999 per cent uptime. We know from our conversations with clients that these are two major concerns. Cyber security is a bigger headache than ever, and every minute the communications system is down, is money lost. XCaaS solves these problems and is wrapped up in a solution that is ideal for everything from small businesses all the way to large enterprises. Learn more about 8x8 XCaaS here. Reliance is your partner for XCaaS As your fully certified XCaaS partner, Reliance Communications can help you get up and running quickly. We’re here to take the pain out of installing and managing the system, so you can benefit from the innovative features without worry. XCaaS solves what businesses need today and offers a clear and easy pathway to what comes next. Reliance helps you capitalise on the opportunity without undertaking an expensive transformation project, and without investing in internal resources. We’re a true partner to your company and we’ll make sure we get it done for you. We’d like to thank 8x8 for their support. As a managed services provider, the market can be incredibly difficult if vendors don’t support their channel. We appreciate how easy it is for 8x8 to invest into them, as they reciprocate by investing into companies like ours. We’re certainly determined to do everything we can to keep winning this award every year! In the meantime, contact us and we will get you running on XCaaS. It’s all benefits, no fuss.
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