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How cloud communications elevate the contract centre

May 23, 2023
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The contact centre is a critical resource. For most of your customers, it is their first point of interaction with your brand, and it represents an excellent opportunity to build a great relationship from the start.


At Reliance Communications, we’ll help you deliver that experience by embracing the opportunities presented by cloud communications. We have partnered with 8x8 and other leading brands, and we can deliver a seamless and cost-effective solution that is heavy on the features. 


What’s more, we deliver it quickly. You’ll see an ROI almost immediately, and with minimal involvement on your part. You sign up, we get you going fast. It’s that simple. 


Here are some examples of how our clients have been able to capitalise on the opportunities provided by cloud:


Sophisticated & Affordable Technology At Your Fingertips 


You’ve probably heard of AI, speech analytics, screen recordings, social media and more. There’s the perception that these features are for enterprise users only, but that’s not the case at all.


Our communications solutions, which is affordable and accessible to businesses of all sizes, implements all of these advanced features so you will benefit from them immediately. 

 

Improved Flexibility


Study after study shows that employees are happier and more productive when they can work from anywhere (both in the office and their home). Actually enabling that is a challenge… however, that’s where Reliance Communications comes in. Our cloud-based contact centres deliver that flexibility, instantly, to your organisation.


Cloud-based contact centres also connect all your communications platforms together, including voice, email, chat, and social media. This allows your customers the flexibility to contact you on their terms while still enjoying a superior experience. 


Scalability


Scaling a business can be expensive and complex. Traditionally, you’d need to invest in new equipment and upgrade the PBX. And then you’d need a team of people to manage it. 


Cloud communications solves this. As you need more capacity, you simply add it to a simple, monthly bill with Reliance Communications. And you can also scale down as seasonal demand requires, so you’re only ever using the capacity that you need. We handle all of the implementation and management, you save money and have a single bill to manage.


Enhanced Customer Experience


Data is the lifeblood of any modern organisation. You need to know what your customers are thinking and how they are interacting with your company. 


Did you know that the Reliance Communications cloud communications system can connect to your CMS and collect and consolidate data for each customer?


The Reliance Communications cloud communications system can connect your callers via WhatsApp, Facebook and more. Your agent can see if a customer has called before, access their interaction history, and tailor their responses accordingly.


This is a snap for us to set up for you and can be one of the first benefits from shifting to the cloud when you engage with us for our solutions.


Improved Agent Productivity


All of the above means one simple outcome for your organisation: Your people will be working with greater productivity. They’ll be happier, and able to provide better support to your customers, however they’ve decided to contact you. 


Your contact centre can also become an invaluable training tool. Calls can be recorded, transcribed, and then analysed in real time. This coaching – which can occur with the support of supervisors - can help agents to improve their skills and become more productive over time. Again, it might sound like a complex technology to implement, but we’re able to deliver that critical functionality quickly, and we’ll help you make the most of it.


At Reliance Communications, we can help you make the best of your cloud communications platform. Not only will we roll out leading solutions by 8x8, but we’ll work with you closely to make sure you’re getting the most value from your dynamic new communications environment. Contact us today!

Cloud Contact Centre AI | Reliance Communications

8x8 Is Embracing AI – Here’s How You Benefit

By George Minucos • 11 Jul, 2023
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We’re proud of this prestigious award and we’re just getting started

08 Jun, 2023
Big News Reliance Is 8x8 ANZ Partner Of The Year 2022/2023!  We’re proud of this prestigious award and we’re just getting started Reliance Communications and 8x8 share an uncompromising vision for delivering incredible customer experiences, and we’re thrilled to be such a key 8x8 partner. We’ve been working with 8x8 since 2017, and in that six years we have gained valuable experience with the 8x8 technology stack that provides the expertise to assist our customers to transform and improve their communications and business management. Through hard work and dedication, Reliance has grown to be 8x8’s leading voice in the market, awarded the honour of 8x8 ANZ Partner Of The Year 2022/2023. This award is founded on our commitment to our customers and 8x8. Reliance is dedicated to ensuring every customer has an incredible 8x8 experience. Not only have we just been honoured with the award win, Reliance has been globally certified with complete 8x8 XCaaS accreditation, elevating us into an elite club of expertise. There is only a handful of 8x8 partners in the world with this level of accreditation, and we are extremely proud to know we are in the best position to assist our customers. What is XCaaS? XCaaS stands for “Experience Communications-as-a-Service”, and it’s the epitome of the 8x8 philosophy. Essentially, it brings customer and employee experience together with contact centre, voice, video, chat, and APIs on one cloud-native platform. 8x8 is a pioneer in this area, with XCaaS being the first and only platform of its kind in the market. The way it optimises an omnichannel customer experience with data-driven insights, while enabling employee engagement in a work-from-anywhere world. It’s also totally secure and delivers 99.999 per cent uptime. We know from our conversations with clients that these are two major concerns. Cyber security is a bigger headache than ever, and every minute the communications system is down, is money lost. XCaaS solves these problems and is wrapped up in a solution that is ideal for everything from small businesses all the way to large enterprises. Learn more about 8x8 XCaaS here. Reliance is your partner for XCaaS As your fully certified XCaaS partner, Reliance Communications can help you get up and running quickly. We’re here to take the pain out of installing and managing the system, so you can benefit from the innovative features without worry. XCaaS solves what businesses need today and offers a clear and easy pathway to what comes next. Reliance helps you capitalise on the opportunity without undertaking an expensive transformation project, and without investing in internal resources. We’re a true partner to your company and we’ll make sure we get it done for you. We’d like to thank 8x8 for their support. As a managed services provider, the market can be incredibly difficult if vendors don’t support their channel. We appreciate how easy it is for 8x8 to invest into them, as they reciprocate by investing into companies like ours. We’re certainly determined to do everything we can to keep winning this award every year! In the meantime, contact us and we will get you running on XCaaS. It’s all benefits, no fuss.
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