Reliance is a renowned communications company involved in designing, implementing and managing the total telephony solutions . The company is customer driven, structured to supply complete telephony service to clients; innovation, flexibility and professional installations maintain their position as a leader within the market.

Reliance Communications is a Telstra Premium dealer and has established nationwide alliances that can provide support through all major cities in Australia. An additional and unique strength lies in relationships built with suppliers ensuring the best possible product range is available to meet client needs.

Reliance has the platform to support its customers through the entirety of the relationship.

Telephone systems , IP Phone systems ,Samsung officeserv

AUTO ATTENDANT

Auto Attendant identifies and prioritises sales calls (and other important calls), and ensures that lesser calls are handled in the appropriate order.

Auto attendant allows your business to grow by using cost effective call handling technology.

Auto attendant provides queuing - the most cost effective way to handles calls. Less expensive messages and expensive call-backs, plus more immediate service to your callers.

 

VOIP

Voice over IP (VoIP) provides voice calls over a data or broadband service. VoIP calls are at no virtual cost, because the voice is carried as data packets and these data packets are part of the broadband monthly data volume cap.

Voice quality can vary greatly through the choice of telephone equipment, routers and other hardware, carriers and broadband services, and more.

Reliance ensures an excellent standard of VoIP voice call quality. We implement the correct components and the delivered solution is proper voice at the lowest price.

Typical VoIP call rates are :

- 10 cents (untimed) to any landline in Australia.

- 20 cents (untimed) to any landline in 40 countries (more each month)

 

GSM GATEWAYS

The highest cost for any telephone bill is fixed to mobile (F2M) – calls made from your office to mobile phones. GSM gateways are a mandatory and simple way to save on these costs.

F2M calls can be reduced to a fraction of the current costs if you utilise GSM gateways. Typical savings wit this technology determine that most F2M costs are reduced by around 80%.

Simply, GSM gateways are connected to your telephone system. Some systems cannot support these gateways, but the overall savings often make the cost of a new telephone system insignificant.

The GSM gateways allow you to add any mobile phone SIM cards of your choice and to take advantage of mobile phone cap plans and other cheap mobile to mobile rates.

Typical GSM gateway call rates are :

- 3-4 cents per minute to any Australian landline or mobile

 

AVAYA IP TELEPHONE SYSTEMS

Avaya is the number one telephone system in the world – with 35% marketshare.

Avaya systems are simple to use ands to self manage. They are reknowned for reliability and longevity.

Avaya guarantees its high standards for service and support.

Avaya is the leader in voice over IP (VoIP), call centres, multiple site networking, computer telephony, mobile phone integration, remote working and unified communications- including Office Communications Server.

Avaya offers converged IP and pure IP solutions.

The benefits are cheapest call rates, increased productivity, improved management, improved automation, greater flexibility, staff convergence, staff retainment and more.

 

CISCO IP TELEPHONE SYSTEMS

Cisco is the number three telephone system in the world – with 15% marketshare.

Cisco systems are simple to use ands to self manage. They are reknowned for end to end quality.

Cisco guarantees its high standards for service and support.

Cisco is a leader in voice over IP (VoIP), multiple site networking, computer telephony, mobile phone integration, remote working and unified communications - including Office Communications Server.

Cisco offers pure IP solutions.

The benefits are cheapest call rates, increased productivity, improved management, improved automation, greater flexibility, staff convergence, staff retainment and more.

 

ALCATEL-LUCENT IP TELEPHONE SYSTEMS

Alcatel-Lucent is the number two telephone system in the world – with 20% marketshare.

Alcatel-Lucent systems are simple to use ands to self manage. They are reknowned for reliability and longevity.

Alcatel-Lucent guarantees its high standards for service and support.

Alcatel-Lucent is a leader in voice over IP (VoIP), call centres, multiple site networking, computer telephony, mobile phone integration, remote working and unified communications - including Office Communications Server.

Alcatel-Lucent offers converged IP and pure IP solutions.

The benefits are cheapest call rates, increased productivity, improved management, improved automation, greater flexibility, staff convergence, staff retainment and more.

 

SAMSUNG IP TELEPHONE SYSTEMS

Samsung is the number five telephone system in the world – with 6% marketshare.

Samsung systems are simple to use ands to self manage. They are reknowned for reliability and longevity.

Samsung guarantees its high standards for service and support.

Samsung is a leader in voice over IP (VoIP), call centres, multiple site networking, computer telephony, mobile phone integration, remote working and unified communications - including Office Communications Server.

Avaya offers converged IP and pure IP solutions.

The benefits are cheapest call rates, increased productivity, improved management, improved automation, greater flexibility, staff convergence, staff retainment and more.

 

CALL CENTRES

Reliance provides excellent advice and design for any call centre requirements, large and small.

Call centres can be from 2 to 1000 agents, with appropriate levels of costs and management.

Reliance offers Avaya, Alcatel-Lucent, Cisco and Samsung call centre technologies – they are the leading call centre suppliers in the world.

 

UNIFIED COMMUNICATIONS

The latest technology “buzz” is for unified communications (UC).

UC is the consolidation of all communications for better and simpler operation and the easiest means to communicate.

UC allows phone calls, mobile calls, emails, video and webchat to be accessed by a variety of ways. You can choose to access voice, video and text calls via your office handset, office PC, notebook, or your mobile phone - the single device platform.

Microsoft, Google and others are providing operating systems to drive the UC culture. For example, Microsoft Office Communications Server (OCS) can be integrated with your telephone and mobile phones to seamlessly allow you to make and take voice calls via your Outlook screen.

 

Call us now on 1300 656 911 so we can help you find the perfect solution for your needs.