We build unified communications Sydney businesses trust

Reliance Communications is a leading provider of Unified Communications-as-a-Service (UCaaS). 

A reputation as the provider of UCaaS and other voice platforms Sydney businesses rely on to drive efficiency, reduce costs, and achieve maximum reliability. We help businesses in all sectors achieve competitive differentiation thanks to our commitment to leading solutions, using only the best brands in communications. 

A building management services company with operations throughout Sydney and the state. Each of its locations was running a phone system that needed to be managed on site, and if something went wrong, the site would effectively be taken off-air. 

UCaaS solution hosted in a cloud provided by Reliance Communications, this company was able to consolidate the management of the entire communications environment to a single, online management platform. In addition to reducing the overall costs of trying to manage a disparate series of locations, the company was also able to begin leveraging advanced communications tools to the benefit of the business. For example, it is now able to do video calls to on-site locations, meaning that the plumber, electrician, or similar on-site is able to get rapid feedback and solve problems for the building more quickly. 

By hosting the solution in the Reliance Communication cloud .If issues should occur, they can be addressed immediately by Reliance Communication’s own team. It’s just one example of how Reliance Communications has become the unified communications Sydney businesses trust – our reliability and technological know-how allows us to become a genuine partner to their businesses. 

Reliance Communications is so well respected because we don’t try and force businesses on to our Cloud-based platforms, and we’re vendor agnostic, meaning that at all times we’re on the lookout for the right solution for your business. As the provider of unified communications Sydney businesses rely on, we take this responsibility very seriously. 

One example is a radiology company with over a dozen locations across Sydney and the state of NSW. With an existing cloud of their own, they wanted to consolidate their solutions onto it and manage the environment themselves. Reliance Communications was able to develop a solution that provided the best possible outcomes. 

Prior to the Reliance Communications solution, the radiology company’s environment was disparate and managed separately. Worse, if one location were to be taken offline, then all calls that came in would be lost. The environment was subsequently expensive and inefficient to manage, particularly given the great distances between locations. 

Once new solution was rolled into the company’s cloud, the benefits were immediate – if one location was experiencing an outage, then calls would immediately be re-routed to the next closest location. Furthermore, management was centralised to a single platform, providing much greater visibility across the environment, and a better standardisation of quality in terms of call quality and customer experience across the organisation. 

Reliance’s flexible approach to working with clients is the secret to our success. Whether we are hosting a cloud service and providing genuine UCaaS, or enabling an organisation to take control of its communications destiny, our goal is always to understand our customer’s business, and then assist them in finding the solution that is a best fit for their needs.