We need the best availability, reliability and support, and cost savings.

The immediate benefit of moving to a unified communications-as-a-service (UCaaS) model was the efficiency of the system, Mr Beaumont said. “We had previously managed multiple PABX services at each of our locations, but the move to the cloud solution consolidated all of that,” he said. 

“Being a medtech company, we are heavily reliant on our telephony, and have customer calls come in at all hours – including out of hours – so the phone system uptime guarantee of 99.75 per cent allowed out IT and maintenance teams to be comfortable with the communications system.”

As an additional benefit, Getinge Australia Pty Ltd also found that by consolidating the communications platform, there were significant cost savings brought back to the organisation. “Working with a leading provider of UCaaS in Brisbane and Australia such as Reliance Communications can result in significant cost savings.” 

Getinge Australia Pty Ltd is now also set to begin to leverage its communications platform for competitive advantage. One of the key trends in Australian business culture is mobility – allowing people to work from home offices and while on the go. It’s good from a work/life balance perspective, but critically, it also provides a big boost to productivity. Studies show that mobility solutions lead to 30 per cent better processes and 23 per cent greater productivity.

There’s a change management process that needs to be undertaken before Getinge Australia Pty Ltd will fully enable remote work, Mr Beaumont said. However, the Reliance solution does allow for automatic call forwarding, and other features that would allow a Getinge Australia Pty Ltd employee to seamlessly take phone calls from anywhere. Coupled with the Microsoft Skype for Business and Teams features, which Getinge Australia Pty Ltd uses across its global operations, the local Australia and New Zealand operations are ready for seamless remote working experiences.