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Finding the right communications solution: It’s time to look beyond TIPT

Apr 20, 2021
UC Solutions

Communications platforms have been cloud-based for many years now. By leveraging the cloud, enterprises can bring together voice, video, and messaging onto the one platform, and with presence and call forwarding features, staff don’t need to be physically located within the office. What a lot of IT leaders don’t realise is that the cloud communications platform that they’re on can be so much more versatile and productive.


Many enterprises are still using Telstra’s TIPT service, and while that was once a world-leading example of innovative thinking, communications have moved well beyond that in the years since.


When Telstra introduced TIPT, over 15 years ago, it offered a cloud-based unified communications (UC) platform that was cutting-edge. It combined voice and video with location and platform, so that if an employee wasn’t currently in the office, they would be able to take calls and attend virtual meetings wherever they happen to be. Furthermore, all of this would be managed from a highly scalable cloud interface, so, as the organisation brought on new people, adding them to the telephony environment is as simple as making a few clicks.



However, there is so much more that can be achieved with modern UC platforms, well beyond what TIPT offers. Live call recording and data analytics allow organisations to introduce a real-time feedback loop and deep insights into the performance of their communications, while iPhone and Android apps make those remote interactions even more seamless and robust. Telstra’s TIPT has been slow to introduce these more modern features, and while it still does the job, and many businesses have an “if it isn’t broke” approach to their communications, the reality is that other communications platforms can do more.


Contact Reliance Communications For Leading UC Solutions

Unified Communications is not locked to a single vendor or provider. Because it turns communication into data transfer over the network, there are any number of options that are available to businesses, regardless of who their ISP is.



Reliance Communications is proudly vendor agnostic. Our goal is to work with each of our customers to develop a unified communications platform that works to achieve their IT goals, rather than attempt to push them onto a pre-defined platform. Because each business is different, the communications needs will vary, and what might work for one business might not work so well for another.


The understanding once was that you got your communications platform from whoever was providing the phone lines – this is how many businesses ended up on Telstra’s TIPT service in the first place. The environment has changed now, however, and now your UC solution can sit on top of the services of whatever ISP is providing your Internet connection. In other words – now you can look for something that truly suits your business, rather than try to work with whatever communications platform your services provider wants to sell you.


Contact us to discuss how we can deliver for you a better communications environment that works for your business and the way that you operate. We have the alternatives that will drive better business. 

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We’re proud of this prestigious award and we’re just getting started

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Big News Reliance Is 8x8 ANZ Partner Of The Year 2022/2023!  We’re proud of this prestigious award and we’re just getting started Reliance Communications and 8x8 share an uncompromising vision for delivering incredible customer experiences, and we’re thrilled to be such a key 8x8 partner. We’ve been working with 8x8 since 2017, and in that six years we have gained valuable experience with the 8x8 technology stack that provides the expertise to assist our customers to transform and improve their communications and business management. Through hard work and dedication, Reliance has grown to be 8x8’s leading voice in the market, awarded the honour of 8x8 ANZ Partner Of The Year 2022/2023. This award is founded on our commitment to our customers and 8x8. Reliance is dedicated to ensuring every customer has an incredible 8x8 experience. Not only have we just been honoured with the award win, Reliance has been globally certified with complete 8x8 XCaaS accreditation, elevating us into an elite club of expertise. There is only a handful of 8x8 partners in the world with this level of accreditation, and we are extremely proud to know we are in the best position to assist our customers. What is XCaaS? XCaaS stands for “Experience Communications-as-a-Service”, and it’s the epitome of the 8x8 philosophy. Essentially, it brings customer and employee experience together with contact centre, voice, video, chat, and APIs on one cloud-native platform. 8x8 is a pioneer in this area, with XCaaS being the first and only platform of its kind in the market. The way it optimises an omnichannel customer experience with data-driven insights, while enabling employee engagement in a work-from-anywhere world. It’s also totally secure and delivers 99.999 per cent uptime. We know from our conversations with clients that these are two major concerns. Cyber security is a bigger headache than ever, and every minute the communications system is down, is money lost. XCaaS solves these problems and is wrapped up in a solution that is ideal for everything from small businesses all the way to large enterprises. Learn more about 8x8 XCaaS here. Reliance is your partner for XCaaS As your fully certified XCaaS partner, Reliance Communications can help you get up and running quickly. We’re here to take the pain out of installing and managing the system, so you can benefit from the innovative features without worry. XCaaS solves what businesses need today and offers a clear and easy pathway to what comes next. Reliance helps you capitalise on the opportunity without undertaking an expensive transformation project, and without investing in internal resources. We’re a true partner to your company and we’ll make sure we get it done for you. We’d like to thank 8x8 for their support. As a managed services provider, the market can be incredibly difficult if vendors don’t support their channel. We appreciate how easy it is for 8x8 to invest into them, as they reciprocate by investing into companies like ours. We’re certainly determined to do everything we can to keep winning this award every year! In the meantime, contact us and we will get you running on XCaaS. It’s all benefits, no fuss.
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