Caller ID/Name Presentation

Caller ID is presented as standard (where provided) allowing users to see who’s calling before answering. The caller’s phone number and name (if known to IP Office) are clearly shown in the call status area.

The same information is also displayed should a second incoming call be presented, allowing users to easily switch between calls.

Desktop PC Telephony Controls

one-X Portal for IP Office has telephony buttons in the call gadget that activate standard telephone functions such as Answer, Drop, Hold, Retrieve, Record, Consult and Transfer so that users don’t need to remember IP Office specific feature codes. These functions are context sensitive and appear depending on the status of the call. Keyboard shortcuts are available for Answer, Hold, Drop and Call functions and can be configured by the user.

Active calls can be easily parked by clicking on a park slot whilst displaying the active call. Four Call Park slots/zones, which can be shared between users and operators, or within a department on the same IP Office system, further add to the ease with which the entire call handling process is streamlined with one-X Portal for IP Office. Such parked calls can be retrieved either through one-X Portal for IP Office, Phone Manager, SoftConsole or a desktop phone. The call park slot names can be configured by the user

Call History

The call log displays details of calls you have made, received and missed and it will report the last 30 calls. Users can use the call log to make a call or add the caller to the Personal Directory.

The call log shows the actual call history, independent of whether the user was logged in at the time or not. The call log is centralized and also available on the desktop phone.

Each tab can be ordered by name, number, time of the call, duration, number of calls and call type. The order can be ascending or descending.

To make a call from the call log, the user simply clicks on the number they wish to call.

Voicemail Access

one-X Portal for IP Office will show new, saved and old voicemails received and provides access into the user mailbox allowing the user to play, rewind, fast-forward, save and delete messages.

The voicemails can be ordered by state (new, saved, read, private, urgent), caller, called party, time and length. The order can be ascending or descending.

The user can easily call back the caller who left a message from the message gadget.

Directories

one-X Portal for IP Office can display several directories of names and associated telephone numbers.

Personal Directory
This is the user’s own directory of names and numbers. The user can associate multiple numbers (e.g. work, home, mobile, etc.) with a name and select which number to use when making a call. They can also edit and change the directory entries. The personal directory can contain up to 100 entries. The personal directory is common with the 1600 Series IP phones (as well as T3 phones in selected EMEA countries).

System Directory
This is the directory of names and numbers from the IP Office telephone system plus all the users and groups on the telephone system. These entries cannot be changed, but the user can copy a system directory entry into your personal directory and modify it.

External Directory
The system administrator can configure one-X Portal for IP Office to access one external directory (Active Directory / LDAP).

Searching the directories is easy: with the Personal Directory and the System Directory, as you enter a name or number in the box at the bottom of the tab, only matching directory entries will remain in view.

With the External Directory, you must enter a name or number to perform a search.

The user can make a call directly from the directory gadget by clicking on the number associated with the entry. If more than one number is available for this entry, they can choose which one to call.

User Status/Presence

For the directory entries of other IP Office users, one-X Portal for IP Office will indicate the status of the user at their work number. This status is available for users across an IP Office Small Community Network.

State Icon Description

Available The normal state for a user when their extension is not in use. Busy The normal state for a user when their extension is on a call. Do Not Disturb The user has set Do Not Disturb.     Calls to them will go to voicemail if enabled or else get busy tone unless you are in the user’s Do Not Disturb exception list. Logged Out The user has logged out from their phone. Calls to them will most likely go to voicemail if available. Other This icon is used when the status is not known.

Presence within one-X Portal for IP Office allows the user to create sets of call redirection settings. Through the configuration tab the user can create different Presence entries and associate different rules to each such as forwarding to a different number or Do Not Disturb. In case of Do Not Disturb, the user can establish a list of numbers (DND exceptions) from whom the user wants to receive calls.

Server, Browser and Other Requirements

Phone support

• Any telephone connected to IP Office, although handsfree operation is only supported on suitable
• Avaya Digital and IP telephones.

Server and Browser requirements

one-X Portal for IP Office supports the following browsers:

• Microsoft Internet Explorer versions 7 and 8.
• Mozilla Firefox version 3.0 and above.
• Windows Safari and Apple Safari 3.1 and above.

The server requirements are:

• Intel Pentium D945 core/AMD Athlon 64 4000+; with 3 GB RAM and 20 GB free hard disk space.
• OS supported: Windows Server 2003 and 2008 (32 and 64 bit).
• Always refer to the latest Avaya IP Office Technical Tip or Technical Bulletin for any updated information with regard to Operating Systems, Service Packs or PC hardware.

Licensing

• one-X Portal for IP Office requires a one-X Portal for IP Office license for each user. This license is part of the IP Office Power User or Teleworker user licenses and is not available separately.