The 9608 and 9611G models have 8 buttons around the display with 4 on the left and 4 on the right. Users can select to display information in a single column with four rows or in two columns with four rows each, depending on their needs. In two-column mode, approximately thirteen characters can be displayed on a line in each column. The exact number depends on the language and the characters because the font includes variable width characters.

Both telephones are ready for future support of Wideband Audio on IP Office, giving a future proof investment path. Both models include full duplex hands-free support with a speaker and microphone.

The 9608 and 9611G include support for a new 2 x 12 button module on which features, speed dials, bridged or individual call appearances can be programmed. The current 24 button module is also supported, but the 12 and 24 button modules cannot be intermixed when connected to a single phone.

Each model also includes one touch access to key applications including Contacts, History and Home. One touch access to these core applications simplifies the user experience and eliminates the need to navigate through menus to get to the most commonly used features.

On top of that, when connected to IP Office these telephones will offer access to advanced IP Office features like Visual Voice Mail, IP Office Feature menu or centralized storage for call log, system directory and personal directory. With that they offer full support of the hot-desking capabilities of IP Office. The 9608 has a monochrome display.