- VOICE NETWORKING BETWEEN SITES
- centralise call handling for premium quality of service
- share staff across sites eg reception, spares, admin, service
- cheaper calls across your IP network - virtually free
- convergence of staff, voice and data for maximum utilisation of resources
- LIVE VOICE RECORDING OF CALLS
- press a button on any handset (even cordless) to record a conversation
- automatically record (other) staff calls and send them to a manager’s mailbox
- record verbal orders for service or spares, or take samples of sales calls for coaching purposes
- increases staff productivity and reduces personal calls
- the perfect tool to manage your clients and train your staff
- INCOMING CALL ROUTING VIA CALLER ID
- automatically routes calls to nominated destinations via caller ID
- SILENT CALL MONITORING OF CALLS
- authorised manager or supervisor may listen to another call
- listen to sales calls for coaching purposes, or to other calls for management purposes
- increases staff productivity and reduces personal calls
- the perfect tool to manage your clients and train your staff
- MULTIPLE MUSIC / MESSAGES ON HOLD
- different messages on hold for reception, sales & service in each dealership
- CORDLESS PHONE TECHNOLOGY
- make / answer calls anywhere on your site
- full system features from a mobile handset - hold, page, transfer, etc
- intelligent screen - time/date, caller ID, alpha name memory search
- PIN NUMBER CALL RESTRICTION
- system recognises who you are & allows your level of service (IDD/STD/Mobiles)
- allows your staff to make calls to specific IDD / STD / mobile numbers from a locked phone
- reduces calls costs & increases staff productivity
- QUEUEING & ANNOUNCEMENTS
- ideal for service and spare parts
- callers will be professionally & efficiently handled in the correct order
- less staff to handle more calls faster
- maximises your staff time
- CALL MANAGEMENT & CONTROL
- reports on traffic & staff performance, accurately gauges responses & lost calls (with caller ID)
- reduces your telephone bills, improves staff performance
- monitors effectiveness of messages, auto attendant and staff
- see who is making the calls & doing the work
